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Ethics in Conflict - Building a Strong Foundation

Whether or not a military force (or ž How prevalent are these behaviours?
paramilitary force) is properly equipped ž Are these behaviours a 'right of
to handle crisis situations in an ethical passage' into a particular unit?
manner is a question that is truly worthy ž Are these behaviours an indication of
of consideration. Before asking oneself the 'Three Musketeers' mentality?
this question, however, it is imperative ž Are these behaviours being condoned
that leaders are certain that their or simply ignored?The answers to these
organizations are grounded upon a solid, questions will provide some self-evident
impermeable ethical foundation. Ethical guidance to police leaders as to the
conduct simply cannot be expected within depth and breadth of the issue within
an organization that is under pressure if their organization.Noble Cause
it is not expected when the organization CorruptionOften times, the noble ideals
is simply involved in daily, commonplace that motivate men and women to enlist in
operations.Police services and the a police service are the very same
military have enormous powers conferred qualities that motivate them to behave
upon them by the state. Each has the inappropriately. These men and women do
ability to restrict or remove individual not act as they do out of some evil
liberty and both have the overwhelming intent. They do so with the noblest
and unenviable right to use lethal force intent. Tragically, these situations
where necessary. These powers are, in often have terribly unhappy
large measure, the basis for citizens' consequences.We in Canada have had
demanding that our organizations are numerous examples of this reality;
founded on strong ethics, principles and especially since DNA technology has
values.In the vast majority of cases, arisen as a tool in the detection of
especially in days gone by, the crime. As we now can see, there have
military's focus has been other than been numerous examples of wrongful
domestic. When they are dispatched to convictions, based upon the
any operational situation anywhere in the investigations by hard-working, tireless,
world, including here in Canada, they honest, dedicated police officers.One
very often become very involved in the need only look at Donald Marshall, David
domestic life of that country's citizens, Milgaard or Guy Paul Morin to see how
however.As time passes and one views the tragedy has befallen these three men, and
tasking being given to Canada's military, others, as a result of a steadfast belief
one can see more and more that the role in their guilt by a host of people within
is that of peacekeeper rather than the Criminal Justice System during their
warrior. This reality brings our investigation, detention and
military and our police even closer in prosecution.In the village of
terms of roles, responsibilities, values, Queensville, Ontario, 8 year-old
principles and ethics.Some of the Christine Jessop disappeared. Some time
ChallengesThere are some realities within later, her partially clothed and violated
the culture of paramilitary organizations body was discovered. It became
that may cause significant interference absolutely imperative that the person who
with effective communications both perpetrated this heinous crime be found
internally and externally. It is and brought to justice. In due course,
incumbent upon the leaders of these Guy Paul Morin was arrested and charged
organizations to recognize, accept and with her murder. After a series of
properly counteract any negative aspects trials, he was imprisoned for the
of their organizational culture.It is not crime.As history and science now tell us,
sufficient that a leader possess Guy Paul did not do it!As a result of DNA
impeccable values. The leader must testing, Guy Paul Morin was acquitted
demonstrate these principles in daily after having spent years in prison. The
interactions with others, and the leader fact of the matter is that he did not
must communicate these values to all commit the crime for which he was
employees regularly, consistently and incarcerated; yet those involved in the
unashamedly. There must be a very clear investigation of the crime were utterly
understanding by each and every member of convinced of his guilt.Investigators,
the organization that ethics, values and investigative supervisors, forensic
principles are simply non-negotiable.All scientists, crown attorneys and others
too frequently, when an individual is held this zealous belief in his guilt.
discovered to have been involved in It was only after an exhaustive public
unacceptable behaviour, the 'bad apple' inquiry that all of the details of this
theory is held up as the answer. A 'bad tragedy were fully explored and finally
apple' grows and develops in an understood.In almost every case, these
environment that either condones or wrongful convictions can be attributed,
ignores the early warning signs, or in at least in part to 'Noble Cause
some cases tacitly approves of the Corruption'. It is, in short, a
indicative behaviour.The difficulty with phenomenon that can best be described as
the 'act and react' approach is that it the 'Ends Justifies the Means'.This is
is often seen by the junior ranks as, at not a phenomenon that exists only in
best a witch-hunt or at worst a hollow policing. It can and does exist in any
inquisition with obvious ulterior organization that values operational
motives. Occasionally, some view the goals and/or tasks as indicators of
curative measures that are imposed as success. There may be, and very likely
knee-jerk reactions to isolated are examples of Noble Cause Corruption
incidents. As a result, there are within the military as well.Police and
virtually no long terms benefits military personnel are very task
realized. Occasionally, such actions can oriented. If they are given a specific
actually have significantly negative goal, they will do what is necessary to
consequences.This is not to minimize the meet or exceed that goal. If the goal is
general and specific deterrence of swift, poorly defined, the efforts toward its
impartial action by the administration. attainment may go awry.In the Guy Paul
It is imperative, however, that the Morin situation, and many others very
organization be alive to any and all much like it, the goal was simple: Catch
signs of larger, more insidious issues the bad guy! The missing aspect to the
and take proactive measures when and goal appears to have been the words
where appropriate.To fully understand how 'properly, impartially and
misconduct can take place, and more justly'.Because of significant pressure
importantly, how it is sometimes viewed from the public, the media and the
by the transgressor's peers, it is administration, it became imperative that
vitally important to take a close and the individual responsible for this
critical look at the organizational atrocity be identified, arrested and
culture in which the misconduct occurred. prosecuted quickly. Unfortunately, it
This examination can take several forms was the wrong person.Similar tragedies
but the most fruitful may be a bottom-up, can and do occur far too frequently for
holistic approach.Defining the similar reasons. In a rush to judgement,
Organizational CultureMilitary and investigators and others can develop
paramilitary organizations have, over tunnel vision, impairing their ability to
many years, developed a culture they can objectively pursue appropriate
truly call their own. Moreover, units suspects.There are other aspects to the
within these organizations develop organizational culture of policing and
subcultures that must also be recognized. the military that bear examination and
This is especially true of specialist or understanding.In these types of
'elite' units.A good starting point for organizations, the need to belong is
the analysis of any organization in terms powerful. In combat or crisis
of values, principles and ethics can and situations, this is an important and
possibly should begin at the front lines. vital characteristic. The reliance of
This analysis can help to identify the one upon another or one upon the unit can
symptoms of any irregularities within the and does preserve life. Perhaps part of
culture.The Cultural EvolutionActivities the difficulty with this mindset results
and behaviours within a particular from the values of the warrior permeating
organizational culture sometimes indicate peacekeeping operations.In these types of
values and standards that differ widely organizations, an individual who rejects
from those outside that culture. This is as unacceptable some piece of the
not peculiar to police or the military. organizational culture runs the risk of
Almost every single organization in every at best, being ostracized and at worst,
conceivable sector has it own, individual becoming a target of the culture itself.
culture.Organizations that tend to have There are examples of such happenings in
their own 'language'; their own specific many organizations across North America.
identity; their own atypical rules; are In far too many cases, the Musketeer
more susceptible to developing a culture Mentality demands that everyone stand as
that is some distance from the culture of one and dare not stand alone.The Role of
mainstream society. The members of the AssociationsAnother situation that has
organization often believe that their emerged somewhat recently is the militant
world is too different, too complex and position assumed by associations. In
too onerous for anyone outside the some cases, associations have minimized
organization to begin to understand. their mandate as champions of
This belief is the likely foundation of professionalism and have, for reasons
peculiar cultural values.Until quite known only to them, assumed the mandate
recently, police services were very of weakening the strength or impact of
definitely apart from society. Although the leader of the service. In some
they are sworn to serve and protect cases, it has been reported that
society, this sworn duty was most often association leadership has investigated
performed in the manner decided upon methods used by other militant unions
behind closed doors by the police associations in other jurisdictions. One
services themselves.With the advent of such report indicated that advice and
Community Policing, Community Policing counsel was received from the association
Advisory Committees, Community that represented officers of the Los
Satisfaction Surveys and other similar Angeles Police Department. Given the
Law Enforcement efforts, any mystique Rampart situation, this is a frightening
that may have existed is being stripped thought.This strategy can have
away. Police officers are being seen significant negative impacts upon the
more and more as human beings with all effectiveness of the police service's
the human frailties everyone else in the executive. At the very least, this
community may possess. In short, the diversion can have a very negative impact
public is now more willing to believe on the tactical operations of the service
that their police officers are capable of or the strategic planning efforts of the
committing not only acts if misconduct, organization.As much as organizations and
but also criminal acts.There is no their leaders may try to appeal to the
shortage of Internet sites that exist to self-actualization aspirations of their
report on police misconduct. In one employees, various groups appear to
particularly poignant example, it is operate at a much more basic level, from
alleged that an off-duty police officer time to time.When perusing a variety of
had had a physical altercation with a police association and/or union
member of the public in a bar. The literature, one frequently sees articles
account of the fight included the and points of view that speak to job
civilian suffering convulsions, being security, personal security or other
attacked with a pool cue and having one related topics. If an individual's
of his eyes dangling on his cheek as a priorities involve self-preservation and
result of the beating. As it turned out, or job security, it is hardly surprising
there was an altercation but it in no way that the loftier goals of the
resembled the account offered on the organization fail to make the 'A List'.
Internet. The altercation could in no When a group is engrossed in thoughts of
way be described as a beating and the self-preservation, it is not surprising
civilian did not suffer convulsions and that ethics, values or principles do not
did not have an injury to his eye even receive their undivided attention.This
remotely resembling that described.Anyone reality simply underscores the need for
reading the original account would have leaders to be very clear and unwavering
been left with the disturbing impression in their communications with employees.
that the police officer had been involved The underlying need for personal
in a vicious, prolonged beating of an reassurance frequently interferes with
innocent civilian. Given the millions of messages being sent from the head.
people who regularly surf the Internet, Meaningful and effectual communication
there is a very real likelihood that ceases to exist.Organizational
there are many people who may have read Accountability and SupervisionIn
the account and believed it.The result of organizations that 'grow their own'
this new pressure on the police is that supervisors, managers and administrators,
the public may be more prone to believing there can be a leaning toward
that the police are capable of heinous indifference of some misconduct. This
acts. When one considers the impact and inevitably results from having 'been
frequency of the Rodney King video that there, done that'. The graduation from
played and replayed on television sets front line through supervisor to
across North America, it should not be administrator sometimes fails to take
surprising that the public has changed it this reality into consideration.There is
opinion of the probability of the police a need for a level of experience in
involving themselves in criminal acts. senior police ranks that can only be
Disturbing photographs of military attained by having moved up through the
behaviour in Somalia have brough similar organization. But along with that
pressure on our armed forces.These experience may occasionally come some
realities raise the bar in terms of the unhealthy beliefs and inclination toward
public's expectations of police officers wilful blindness.As individuals embark
and members of the military. If the upon their ascent of the chain of
public is now more prone to believing it command, they undoubtedly carry with them
is probable, or at the very least varying amounts of sympathy, empathy and
possible that police or military indulgence. This level of
personnel can be involved in these types unresponsiveness may vary, depending on
of loathsome behaviours, it is incumbent their particular career path.When these
upon police and military leaders to characteristics begin to muddy the waters
create and/or maintain ethical, highly of appropriate supervision,
principled organizations that are open to accountability and authority, however,
significant scrutiny by the pubic. they may begin to sow the seeds of future
Transparency has become vitally organizational difficulties. It is also
important.When the behaviours move too blatantly unfair to each and every member
far along the acceptable-unacceptable of the organization. When a supervisor,
continuum, the organization may begin to manager or executive entertains the
experience considerable toxicity.In notion that 'boys will be boys' or
looking at some particularly heinous something akin to that, it is time for
examples of this phenomena, this serious self-examination. Serious,
evolution to can more appropriately be thoughtful, well-planned and
described as devolution. Every time an well-designed supervisory training is a
unacceptable behaviour is permitted, tool that must be employed to help
ignored or condoned, it becomes the new minimize the impacts of some of this
standard for a second, slightly more inappropriate baggage.The ExecutiveBy the
unacceptable behaviour. This second time an individual is at the executive
behaviour sets a standard for a third, level of an organization, there is a
and so on...In the Rampart Division of significant gap between their post and
the Los Angeles Police Department, the front lines of the organization.
incidents of serious assaults, robberies This gap frequently causes the leader to
and even murders occurred; allegedly at steer his or her course using old,
the hands of sworn police officers. outdated charts. This necessitates
These unbelievable acts were the direct having a process in place whereby the
result of the devolution of the culture leader can frequently and regularly 'take
having been allowed to grow totally out the pulse' of the organization's front
of control. The illegal acts in Rampart line service delivery
are, thankfully, atypical of the vast personnel.Frequently, those who lead
majority of police departments in North organizations possess marvellous ethical
America. They remain, nonetheless, qualities. All too frequently, however,
examples of what can and does occur if their expectations of the organization
the cultural devolution is not monitored are based upon their own personal values
and corrected. They are examples of what and beliefs, which are not shouted from
can occur if the leadership is the rooftops.It is imperative that
inattentive; not listening to the leaders proclaim their ethical
heartbeat of their organization; not in expectations of every member of the
touch; not listening to the cries for organization in a loud, clear voice. A
help from their various constituents.The leader cannot simply expect that those
Code of Silence and The Thin Blue who follow do so with the same ethical
LineThere is a fervent belief, by some, fervour as they do. In fairness to
that the police are all a part of the everyone in the organization, the
last bastion between good and evil. leader's values must be clearly
There is a view held by some that they communicated to all, so that those within
must stand shoulder to shoulder the organization behave with the full
regardless of the situation; that all are knowledge of the likely impact and
members of the 'Thin Blue Line'. This consequences of their actions - good and
mindset can frequently foster other, more bad.In any organization, the impact of
serious problems within a police the leader should never be
organization.One of the first questions underestimated; and there are many eyes
that must be asked is not simply whether that are watching. Actions speak far
or not there is a 'Code of Silence' louder than words. 'Walking the Talk' is
prevalent within the unit or the only possible option.A Foundation for
organization; for the answer to that is Times of ConflictWhether or not a
simple - Yes there is.The breadth and military force (or paramilitary force) is
depth of the 'Code of Silence' are the properly equipped to handle crisis
more important dimensions to define. The situations in an ethical manner is,
answers to these questions are frequently without a doubt, a critical
the bellwethers of problematic beliefs or consideration.For military leaders to
values within the culture of that have confidence in the ethical nature of
organization.The Code of Silence drops their units, it is crucial that the
like a curtain whenever it appears that leader instils and demonstrates
one or more members of the organization day-to-day personal, organizational and
may have crossed that vaporous line operational ethics in a consistent and
between acceptable and unacceptable demonstrable fashion.The methods whereby
behaviour.Time after time, when an individuals are directed, evaluated,
internal affairs department or an outside recognized and rewarded must take into
agency begins to investigate allegations consideration the need for clear goals
of wrongdoing within a particular police and objectives, honest and forthright
organization, memories become vague, evaluations against well-known and
vision becomes blurred and details become measurable standards, supervisory and
illusive.Within the culture, there is an management accountability and frequent
unwritten rule that officers do not but sincere recognition and reward.When
inform on one another. This is, in part sculpting such an organization, the
because of the belief that they must leader must plan each move within the
protect one another and also that only framework of the organizational culture
another cop understands what they go that prevails. Appropriate measures must
through on a daily basis; that many of be in place to anticipate, recognize and
these investigations are the result of properly deal with various challenging
individuals not knowing the harsh aspects of the culture. The leader must
realities of policing; that they must be ready, willing and able to operate in
stick together.Cops dislike dirty cops. a manner that is open to intense
This is a strongly held belief inside and scrutiny. Nothing less can be
outside police organizations. The line contemplated.It is only when the
between somewhat soiled and dirty is very organization possesses an impermeable
difficult to define, however. ethical foundation that the leader can
Unfortunately, some wrongdoings are hope to deliver on the promise of a
condoned, or at least ignored, while highly ethical service during times of
others are not. The two lists vary crisis.Bob Fitches is a consultant to
considerably, depending on who is small and large organizations. He has
composing the lists. The difficulty, of worked in these fields for a number of
course, is the subjectivity and years and offers executives and others
occasional self-interest that sometimes insights and advice on building and
seeps into such assessments.Once the maintaining ethically strong,
'Code of Silence' question has been values-based organizations. As well as
investigated, there are other, more having a successful consultancy, Bob is
particular questions that the also a Life/Personal/Executive Coach and
administrator must pose:ž What a much sought-after public speaker. Bob
behaviours have become acceptable within can be reached by email at
the culture that would not be acceptable rjfitchesinc@bellnet.ca, or toll free at
outside it? 1-888-325-6164.




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