| For simplicity's sake, when we talk about a pre-arrival | | | | aggravating one-way streets. And why not go the |
| folder, we're referring to the folder of information | | | | extra mile and suggest routes with the least heavy |
| you will send your guest prior to his arrival as well as | | | | traffic during certain hours or best road conditions? |
| the house copy you will leave inside the property for | | | | Make sure you keep informed about any road |
| easy reference - most of the documents are the | | | | construction going on in your district. |
| same. | | | | Taking possession of the property |
| A fun way to put this folder together is to put | | | | So your guest has finally pulled up in front of the |
| yourself in your guest's shoes (or flip flops!) and do a | | | | address you provided - remember that your |
| virtual trip to your property. So let the journey begin! | | | | pre-arrival folder should reiterate the check-in date |
| Getting there safely! | | | | and time and the fact that early check-in is not |
| Now that the legal paperwork is behind you both, | | | | allowed. But his pain is not over yet, he must be able |
| you'll want your guest's pre-arrival folder to have a | | | | to access your property easily. |
| warm and welcoming tone - so start with a welcome | | | | Some owners include a photo of the front entrance |
| letter - and why not find an attractive title for your | | | | of the property, building or condo - this helps when |
| folder such as "Robert Cole welcomes you to Casa | | | | folks arrive after dark. If the property is located |
| Genista" or "Casa Genista - your urban oasis awaits | | | | within a complex, tell your guest how to find your |
| you". | | | | condo once inside the building - provide gate codes, |
| Your next job is to steer your guest safely to | | | | building and unit number, floor, landmarks, elevator |
| destination. When providing directions, repeating your | | | | and stairwell locations, turn left, turn right, where to |
| exact street address is a start, mentioning a few | | | | find luggage carts, etc. And once the little family has |
| key landmarks is better, and adding mileage and | | | | downloaded its gear, make sure your guest knows |
| approximate travel times is even better. You can use | | | | where to park and where to pick up the parking |
| Google Map to help you propose driving directions | | | | pass. |
| and point out your property location from various | | | | Tell your guest everything he needs to know about |
| airports, city closest to your location, access from | | | | keys: where to pick them up, how to use your door |
| the north or south, etc. The idea is to do whatever | | | | lock, where to locate the lockbox, what code to use |
| you can to avoid frustration - there's nothing worse, | | | | (choose an easy-to-remember one!), how to use it. |
| on your first day of vacation, than getting lost and | | | | You might want to include a photo of your lockbox |
| driving around in circles! This may mean you should | | | | for folks who have never used one before. |
| include detailed directions from local airports or trains. | | | | To be continued in Is Your "Guest Pre-Arrival Folder" |
| Remember to give indications that will help your | | | | Warm, Helpful And Crystal-Clear? - Part 2 |
| guest know if he's shot past his mark and missed | | | | References |
| your property, and don't forget to mention those | | | | 1. |